Refund & Cancellation Policy
Two separate things are paid for on this platform, and they have different policies.
- Platform subscriptions — organisers paying iConf.me. Covered below.
- Conference registrations — delegates paying an organiser. Set by that organiser, not by us.
Platform subscriptions
Cooling-off period
A new subscription may be cancelled for a full refund within 14 days of the first payment, provided you have not published a conference website during that time. Request it in writing to support@iconf.me .
Renewals
Renewals are charged at the start of each billing period. You may cancel at any time before renewal; the service continues to the end of the period already paid for. A renewal already taken is not refunded on a pro-rata basis unless the law requires it.
Where we will refund
- Duplicate charge — refunded in full on confirmation.
- Charge after valid cancellation — refunded in full.
- Sustained failure of the service attributable to us, where we cannot restore it within a reasonable time — refunded on a pro-rata basis for the affected period.
Where we will not
- Change of mind after the cooling-off period.
- Failure to use the service during a paid period.
- Suspension or termination for breach of the Terms of Use.
- Dissatisfaction with features that were accurately described before purchase.
How to request one
Email support@iconf.me with the account email and the date and amount of the payment. We aim to acknowledge within 3 business days and to decide within 14. Approved refunds are returned to the original payment method — we cannot refund to a different one. Your bank may take a further 5–10 business days to post it.
Conference registrations
Delegate fees are paid to the conference organiser, not to iConf.me. We provide the software; we are not a party to your registration.
Each organiser sets and publishes their own refund terms on their conference website. Direct any request to cancel a registration or refund a fee to that organiser, using the contact details on their site.
We can assist an organiser with the mechanics of processing a refund, but we cannot authorise one on their behalf or overrule their decision.
Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback — most cases are resolved faster directly. Where a chargeback is raised on a platform subscription, we may suspend the account until the matter is settled.
Contact
Questions about this policy:
support@iconf.me
iConf.me